Alternative Dispute Resolution

Alternative Dispute Resolution and Consumer Rights

Our real estate agency complies with Portuguese legislation (Law No. 144/2015) regarding Alternative Dispute Resolution (ADR). We inform that all consumers have the right to use extrajudicial mechanisms to resolve conflicts related to the purchase, sale, or rental of properties and services provided by our company.

What is Alternative Dispute Resolution (ADR)

ADR allows disagreements between consumers and companies to be resolved quickly, free of charge, or at low cost, without needing to go to court. Processes may include mediation, conciliation, or arbitration and are conducted by independent and impartial entities.

When it may be used

ADR can be used whenever a dispute arises regarding:

Property purchase or sale contracts
Rental or property management contracts
Services provided by our agency

Available ADR Entities

Consumers can contact any entity accredited within the national consumer arbitration network, such as:

CNIACC – National Centre for Consumer Conflict Information and Arbitration
Consumer Conflict Arbitration Centre of Lisbon (CACCL)
CICAP – Information, Mediation, and Arbitration Centre of Porto

The full and updated list of ADR entities can be consulted at the Consumer Portal: www.consumidor.gov.pt

Consumer Rights

When contracting our services, consumers have the right to:

Receive clear and complete information about properties and contracts
Cancel or terminate contracts, where legally applicable
Submit complaints in case of non-compliance or service issues
Be informed of costs and charges before signing contracts
Access Alternative Dispute Resolution mechanisms

How to proceed in case of a dispute

Before resorting to ADR, we recommend that the consumer contacts us to try to resolve the issue informally and amicably.

If the issue is not resolved, the consumer may submit the complaint to an ADR entity of their choice, by completing the required forms and providing relevant documentation.

The ADR entity will handle the process impartially and propose a fair resolution.

Contact
For any questions regarding complaints or requests for clarification, please contact us through the website channels:
📧 geral@cynerainvest.com
📲 +351 918 090 801